How To Change mobile number through Internet Banking In SBI
Change of mobile number through
Internet Banking
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A Retail Internet Banking customer (Resident customer)
having active ATM cum Debit card which account is mapped with internet
banking username, can change his/her mobile number online without visiting
branch.
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Step by Step Process:-
1.) Login to OnlineSBI
(https://retail.onlinesbi.com/retail/login.htm)
2.) Go to 'Profile' tab.
3.) Click on 'Personal Details' link.
4.) Enter profile password
5.) Display Name, Email ID and mobile number registered
in INB will be displayed.
6.) Click on the hyper link 'Change Mobile
Number-Domestic only (Through OTP/ATM/Contact Centre)'.
7.) A new screen 'Personal Details-Mobile Number
Update' with three tabs 'Create Request', 'Cancel Request' and 'Status'
will appear.
8.) Input 'new mobile number'.
9.) Input Re-input 'new mobile number'.
10.) Click on 'Submit' button.
11.) A pop-up message 'Verify and confirm your
mobile number xxxxxxxxxx' will appear on the screen.
12.) Click 'Ok' to proceed.
13.) A new screen with following three different modes
for approval of change of mobile number will be displayed;
A.) By OTP on both the Mobile Number
B.) IRATA : Internet Banking Request Approval through
ATM
C.) Approval through Contact Centre
(A) By OTP on both the mobile number:- If you possess both the old and new mobile number, then the mobile number change can be approved online using OTP.
1.) Click the radio button against the option 'By
OTP on both the Mobile Number'.
2.) Click on 'Proceed' button.
3.) Select the account by clicking the radio button,
for which you possess the debit card.
4.) Click on 'Proceed' button.
5.) In the next screen the ATM cards associated with
the selected account will be displayed.
6.) Select the ATM card and click on 'Proceed'
button.
7.) In the next screen, State Bank of India's Payment
Gateway will be displayed.
8.) Enter the card details (card number, valid
thru/Expiry Date, Cardholder's Name, PIN and the characters visible in the
box).
9.) Click on 'Submit' button.
10.) Verify the information and Click on 'Pay'
button.
11.) On successful validation, INB system will send OTP
along with reference number on your old as well as new mobile number.
12.) You need to
send SMS from BOTH (old and new) mobile numbers in following format
ACTIVATE <8 digit OTP value> <13 digit reference number> to
567676 within 4 hrs. e.g. ACTIVATE 12345678 UM12051500123
13.) Upon successful validation of the OTP value and
reference number, the new mobile number inputted by you will be copied in
INB, CBS and ATM. A successful message in this regard will also be displayed
to customer on his mobile number.
(B) IRATA : Internet Banking Request Approval through ATM :-
1.) Click the radio button against the option 'IRATA
: Internet Banking Request Approval through ATM'.
2.) Click on 'Proceed' button.
3.) Select the account by clicking the radio button,
for which you possess the debit card.
4.) Click on 'Proceed' button.
5.) In the next screen the ATM cards (Active and
Inactive) associated with the selected account will be displayed.
6.) Click on 'Proceed' button.
7.) In the next screen, State Bank of India's Payment
Gateway will be displayed.
8.) Enter the card details (card number, valid
thru/Expiry Date, Cardholder's Name, PIN and the characters visible in the
box).
9.) Click on 'Submit' button.
10.) Verify and Click on 'Pay' button.
11.) On successful validation, the following message
will be displayed to the customer on the screen; "Thanks for
registering mobile number with us. The status of your request is pending.
Kindly complete the registration process according to the option selected by
you. Click here to see the guidelines for process completion."
12.) A SMS containing "Reference No. for
Change/Update mobile number is : UMXXXXXXXXXXX and your IRATA reference number
is XXXXXXXXXX" will be sent by INB system on your new mobile number.
13.) Please visit any State Bank Group ATM, swipe your
card, select the 'Services' tab and input your PIN.
14.) Select 'Others' tab on the ATM screen and
choose 'Internet Banking Request Approval' option.
15.) Input the 10-digit reference number for approval
of the request.
16.) On successful completion of the process, the
request (change of mobile number) will be fulfilled.
17.) Upon successful validation of the OTP value and
reference number, the new mobile number inputted by you will be updated in
INB, CBS and ATM. A successful message in this regard will also be displayed
to customer on his mobile number.
(C) Approval through Contact Centre :-
1.) Click the radio button against the option 'Approval
through Contact Centre'.
2.) Click on 'Proceed' button.
3.) Select the account by clicking the radio button,
for which you possess the debit card.
4.) Click on 'Proceed' button.
5.) In the next screen the ATM cards associated with
the selected account will be displayed.
6.) Select the ATM card and click on 'Proceed'
button.
7.) In the next screen, State Bank of India's Payment
Gateway will be displayed.
8.) Enter the card details (card number, valid
thru/Expiry Date, Cardholder's Name, PIN and the characters visible in the
box).
9.) Click on 'Submit' button.
10.) Verify the information and Click on 'Pay'
button.
11.) On successful validation, the following message
will be displayed to the customer on the screen; "Thanks for
registering mobile number with us. The status of your request is pending.
Kindly complete the registration process according to the option selected by
you. Click here to see the guidelines for process completion."
12.) A SMS containing "Reference No. for
Change/Update mobile number is : UMXXXXXXXXXXX" will be sent by INB
system on the new mobile number.
13.) Bank's Contact Center person will call you within
next 3 working days on your new mobile number only.
14.) Kindly ask for the reference number from Contact
Center person before sharing your personal details.
15.) Kindly do not share reference number with anybody.
16.) Contact Center will verify your identity over call
by asking certain information.
17.) On successful verification of information, the new
mobile number inputted by you will be copied in INB, CBS and ATM. A
successful message in this regard will also be sent to you on your new mobile
number.
View Status & Cancellation of Request:- You can view the status of your request of updation/change of mobile number through INB.
1.) Login to OnlineSBI
(https://retail.onlinesbi.com/retail/login.htm)
2.) Go to 'Profile' tab.
3.) Click on 'Personal Details' link.
4.) Display Name, Email ID and mobile number registered
in INB will be displayed.
5.) Click on the hyper link 'Change Mobile
Number-Domestic only (Through OTP/ATM/Contact Centre)'.
6.) A new screen 'Personal Details-Mobile Number
Update' with three tabs 'Create Request', 'Cancel Request' and 'Status'
will appear.
7.) Click on 'Status' tab to view the present
status (Pending/Successful) of your request to change mobile number through
INB.
8.) If you want to cancel the request, please click on 'Cancel
Request' tab and choose the request.
9.) Click on 'Cancel Request' button to cancel
the request.
10.) A message 'Your Reference Number UMxxxxxxxxxx
is successfully cancelled' will be displayed on screen.
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